My Work

Case Study:
[Edmonton Leisure Centres Service Design]

UX Design

Motion Graphics

Illustration

Project Overview

This school project provided me with a unique opportunity to evaluate the service delivery of Edmonton's leisure centres. Through extensive quantitative research and consultation with staff, my group identified locker safety as a key issue in the service delivery at both Hardisty and Londonderry leisure centres. Our solution utilizes RFID bracelets that allow users to lock and unlock lockers at the facility with ease.

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Reflection

The final concept which was presented to the city includes a unified RFID system which allows users to sign in and out of the facility using their account-synchronized wristbands. They can link their wristband to a mobile app which will provide facility usage data and insights. The data collected allows the facilities to maintain safety by keeping track of who is in the facility at all times, while also giving them the ability to implement a points system which earns members discounts.

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